For some SiriusXM subscribers itâs been a very long 30 days since the company launched their much anticipated MySXM app. While the majority of people tend to agree the new App is full of great new custom features, the few havenât been able to fully enjoy them.
Review title of Jeff The Sirius XM app is a Serious Failure. An app that gets worse over time. Songs 'skip' while being listened to, 'pause' and go back don't work anymore, and now (like so many others) it won't play for more than a few minutes at a time without stopping. A poor excuse for a music app that robs people who already have the service.
The seemingly unlucky minority, who I happen to be one of, have seen a barrage of random and often maddening crashes. It doesnât matter when youâre listening, or what youâre listening to. It might happen once every minute or once every hour but, eventually it will get you â and when it does, it often causes you to lose your place in your favorite show.
Subscribers are rightly upset and theyâve taken to iTunes App store to let their voice be heard. At the time this article was written, 1 star votes have outnumbered 5 star votes by a margin of 3 to 1 â not a good sign freshly released app. A quick sorting of the reviews to âmost recentâ shows an even more disturbing trend with 17 out of the first 20 votes rated at 1 frustrated star.
The running theme of these 1 star ratings is clear;
It goes on and on, page after page like this.
Whatâs even more frustrating is that the company doesnât seem to have any clue what is causing the issue and with these random crashes leaving no trail behind in the iOS crash log, it seems destined to remain a mystery.
Customer service reps have confirmed that the higher levels of management are aware of the problem and assured subscribers that they will be notified when it has been sorted out. In the meantime, some angry subscribers have been pacified with $50 apology credits made to their accounts.
If you happen to be one of the unlucky, please share your story in the comments below. Maybe we can put our heads together, figure out the common denominator, and finally kill this bug from hell before I lose what little hair I have left.
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December 2020
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